Shipping policy
Shipping Policy
Processing Time All orders are usually processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking information once your order has shipped.
Domestic Shipping (United Kingdom) We ship via Royal Mail and Evri.
All orders shipped will have a tracking number supplied to you.
International Shipping We ship to almost every country, if yours is not available let us know and we will see if we can add it . International shipping rates and delivery estimates are calculated at checkout. We ship using Evri or Royal Mail.
Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. For afew countries we offer Duties and import taxes prepaid (via PDDP) and Royal Mail which when available will be an option in the shipping choices.
All orders shipped will have a tracking number supplied to you.
Free Shipping is available on orders £75+ currently for the United Kingdom and EU only, we reserve the right to choose which delivery option(s) to offer free shipping on, but you can chose a paid option for quicker delivery.
Preorders When a product is temporarily out of stock, we may open preorders to reserve your spot in the next production run. Shipping costs for preorders are displayed at checkout. Preorders are charged at the time of purchase and will ship as soon as stock is available (usually within 2 to 6 weeks but we are reliant on our suppliers). You can cancel any preorder prior to us shipping it for a full refund.
Delivery Estimates Delivery times are estimates and begin once your order has shipped, not when it is placed. Delays due to carrier issues, customs processing, or holidays are outside our control.
Order Tracking Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your shipment directly on the carriers website.
Lost or Damaged Shipments If your order arrives damaged or does not arrive within the estimated delivery timeframe provided by the shipping carrier plus 5 days, please contact us at contact@smarthomeguys.uk and we'll make it right.