Shipping policy

Shipping Policy

Processing Time All orders are usually processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking information once your order has shipped.

Domestic Shipping (United Kingdom) We ship via Royal Mail and Evri.

All orders shipped will have a tracking number supplied to you.

International Shipping rates and delivery estimates are calculated at checkout. We ship using Evri, Royal Mail or DHL.

For some countries we offer Duties and import taxes paid in advance (via PDDP) with Royal Mail which when available will be an option in the shipping choices.

All orders shipped will have a tracking number supplied to you.

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Customers are responsible for all import duties, taxes, VAT, customs clearance fees and any other charges imposed by the destination country.  Customers are responsible for responding promptly to customs and carrier communications regarding payment of import charges.  Failure to pay import charges within the deadlines specified by the customs authority or carrier may result in the shipment being returned, abandoned or destroyed.
If a shipment is refused, unclaimed or abandoned due to unpaid import charges, any refund will only be condidered after the goods have been returned to us.  
Any shipping costs, customs handling fees, storage charges, carrier charges, restocking costs and any reduction in value resulting from damage, use, missing parts or missing packaging may be deducted from any refund.
If the goods are not returned to us, or are destroyed, abandoned or otherwise disposed of by customs authorities or the carrier, we reserve the right to refuse a refund.  Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Preorders When a product is temporarily out of stock, we may open preorders to reserve your spot in the next production run. Shipping costs for preorders are displayed at checkout. Preorders are charged at the time of purchase and will ship as soon as stock is available (usually within 1 to 3 weeks but we are reliant on our suppliers and for new products not yet launched this than be longer). You can cancel any preorder prior to us shipping it for a full refund.

Delivery Estimates Delivery times are estimates and begin once your order has shipped, not when it is placed. Delays due to carrier issues, customs processing, or holidays are outside our control.

Order Tracking Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your shipment directly on the carriers website.

Lost or Damaged Shipments If your order arrives damaged please contact us at contact@smarthomeguys.uk and we'll make it right.

If the tracking shows no movement please wait 10 working days before contacting us as delays are quite normal and it usually means your parcel is still moving through the system but may have just missed a scan.  There is nothing we can do to speed up a parcel once handed over to the delivery carrier. International parcel delivery dates are rough estimates only and can sometimes take longer but in our experience it is very rare a parcel is actually lost.