Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@smarthomeguys.uk. 

If your return is accepted, we will send you the return details but you are responsible for purchasing the return shipping label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@smarthomeguys.uk.

Damages and issues
Please inspect your order upon recept and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as the DeskUp Pro as this is a product of reverse engineering and it was clearly stated in the product description that it is your responsibility to determine its compatibility for your standing desk before purchasing. 

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is contact us to request an exchange then to return the item you have (in its unused state), and once the return is accepted we will issue the refund. You can then make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it unused and in its original packaging. You’ll also need the receipt or proof of purchase. The purchase of the return label is your responsibility.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (a restocking fee may apply) any postage paid by you or us will not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@smarthomeguys.uk.